DOTV is operated by 上海爱零乘零软件有限公司 ("AI0x0"), registered at 上海市崇明区北沿公路2111号3幢（上海崇明森林旅游园区）, China, Unified Social Credit Code 91310230MACC2CPJ85. This Refund Policy applies to memberships and credit top-ups purchased on DOTV. Refunds are processed by our Merchant of Record, Paddle.com Market Ltd. ("Paddle"), and returned via the original payment method.
1. Memberships
- Within 7 days of payment, a membership is eligible for a full refund as long as none of the current period's subscription credits have been used.
- After 7 days, or once any of the current period's subscription credits have been used, the period is non-refundable.
- Team memberships follow the same rule; the team owner files the request.
2. Credit Top-ups
- Credit packs: within 7 days of payment, a full refund is available if none of the pack's credits (including bonus credits) have been used; once any credit is used, the pack is non-refundable.
- Custom top-ups: non-refundable once the credits have been granted.
3. Exceptions (Not Limited by the Above)
We refund in full, regardless of the windows above, after verification of:
- duplicate or erroneous charges;
- technical failures on our side where payment succeeded but the membership or credits never arrived and cannot be re-issued within a reasonable time.
4. How to Request
Email support@ai0x0.com with your registered phone number / email, order time and amount. We reply within 3 business days; approved refunds are issued by Paddle to the original payment method, typically arriving in 5–10 business days depending on the channel.
5. Statutory Rights
This Policy does not limit any statutory consumer rights you hold under applicable law. Where mandatory refund rules apply, they prevail.