Out of credits in DOTV? There are two routes, both finished inside the product: buy credits once (the credit store), or subscribe (a batch granted every period, plus storage, concurrency and seats). This section covers how to read the numbers on a product card, what a plan actually covers, what happens between ordering and paying, and what can be refunded. How the wallet itself is booked, and where the history lives, are in 14.3.
Open it from the Credit store button next to your balance (Account → Credits). It's a screen of product cards, with three sections and a currency switch (CNY / USD) across the top:
Read a card like this:
| On the card | What it means |
|---|---|
| The big number | What you end up with — any first-purchase bonus is already in it |
| The line under it | The same amount split out: X paid + Y free |
| "Less than the custom rate" | How much this card saves against the flat custom top-up rate |
| Validity | How many days these credits last (no line means they don't expire) |
| Weekly limit | How many times a week you can buy this one card |
| "For tier X and above" | When your tier is too low that button turns into Upgrade plan and takes you to the membership page |
For what each tier actually gives, and what it costs, the cards in the pricing dialog and the tiles on the membership page are the authority. Those numbers are computed live (we change tiers and prices as we go), which is why this page doesn't copy a single one of them — a number written down here is a lie the day the price changes.
Membership lives on the Membership page in your account: the current tier and renewal date on top, and a button that reads Subscribe before you have one, Renew or upgrade once you do. It opens the pricing dialog — Creator and Team tabs, Monthly / Quarterly / Yearly cycles, and six currencies (CNY / HKD / TWD / USD / JPY / INR, defaulting to the one for your region; whatever you pick wins).
A plan covers four allowances:
On a Team plan the credits and concurrency multiply by seats; storage does not — a team buys one shared place, not one per person.
This page looking unchanged doesn't mean the payment failed — you may have come back a moment early, while the channel is still settling. Refresh and look again; don't pay twice.
After you hit Buy or Subscribe, three things happen:
An unpaid order stays in the table with two buttons on it: Pay now (reopens the payment link it was given) and Cancel order (once cancelled it can no longer be paid). Paid rows have an Invoice action (CNY orders only).
Refunds follow the Refund Policy: both a plan and a credit pack can be refunded in full within 7 days of payment, as long as none of the credits it granted have been used; a custom top-up is not refundable once the credits land.
Plans and credits are both bought for a space: the one you bought for yourself does nothing for a team. For a team, only its owner can place those orders or manage them — everyone else sees the numbers but not the buttons. Who the owner is, and how roles change, are in 14.6.