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14.1

Signing in

You can open the DOTV home page, browse the docs and read all of this without signing in. But the moment you do something that's yours — start a project, generate an image, upload media, open your storage — you need an account. Phone number, email or Google all work, and if you have never signed up, an account is created for you on the spot. This section covers when you'll be asked to sign in, how you get in, what you get once you're in, and what to do when you can't.

When you'll be asked to sign in

Two moments:

  • You clicked it. When you're signed out there's a Sign in button in the top right. Click it and the dialog opens.
  • It opened by itself. You did something that needs an account (you hit generate, say) and the dialog floats up right then.

If you had been signed in and the session has expired, the second one opens a small box first — Your session has expired. Please sign in again. — and the Sign in button on it takes you to the dialog. That line is only said once per session.

The second one has a useful upside: the step you were on carries on by itself once you're in, so you don't have to click it again. When the dialog catches you there's no need to close it, sign in somewhere else and come back — just finish signing in right there in the dialog.

How you get in

Left: sign in with a codeEnter your account, get the code, type it in and you are through. An account that does not exist yet is created for you — there is no signup step.
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The sign-in dialog. The tour walks the code section, phone / email, then Send code.

The middle of the dialog holds one sign-in method at a time; the rest sit in the or continue with row along the bottom, and one click swaps them in. There are three: phone (the one you start on), email and Google.

Signing in with a code: enter your phone number or email, hit Send code, type in the six digits you get, then hit Sign in or sign up.

  • The code is 6 digits and good for 5 minutes.
  • One code a minute per address, which is why the button turns into "Resend in 60s" after you use it, and ten a day at most.
  • Typed the code wrong? Just retype it — no need to send a new one.
  • An account that doesn't exist yet is created for you, so there's nowhere you have to go and sign up first.
  • For phone, use + country code + number (for example, +14155550123). Mainland China numbers can use +86 or the 11-digit local form. Email and Google have no country restriction.

Google: click that tile and a small window opens on Google's consent page; pick your account there and this page signs itself in — the tile spins while it waits. If no window appeared (your browser most likely blocked it), click the tile again. Some deployments have no Google credentials configured, and then the tile isn't there at all.

In the desktop app this screen fills the whole window and can't be closed: nothing in the app works until you're in. What it offers is Open browser — click it and a confirmation page opens in your system browser; check that the code on that page matches the one shown in the app, hit approve, and the app signs itself in (if the browser didn't come up, use Did it not open automatically? Click here to try again). To use a code instead, click email in the bottom row; the Browser tile there takes you back. There is no Google tile in the desktop app.

The small print at the bottom of the dialog says it: signing in means you accept the Terms of Service and the Privacy Policy, and an address that isn't registered yet gets an account created for it.

Once you're in

The Sign in button in the top right becomes your avatar, with a ring around it showing how many credits are left; the ring turns orange when you're near the bottom.

Open the avatar and the top of the menu is a stack of cards, each one a way into its own page (they all open in a new tab):

  • You — avatar, display name and account. Click the card to open your account; if you're on a plan there's a tier badge after your name, and clicking the badge goes to the membership page.
  • Membership — this card is only there while you have no plan or it has expired, and the Subscribe button on it opens the pricing dialog directly.
  • Credits — the line under it splits the balance into subscription and general credits, and while a subscription is running it also says when the current period resets.
  • Storage — used / total with a thin bar, and a tag on the right for the current space.

Under the cards come the menu entries: Appearance, Current space, My teams, Send feedback, Language, Sign out — one by one in 14.2.

You can switch light and dark signed out too: there's a toggle button sitting in the top right on its own, so you don't have to sign in just to change the theme.

Sign out is at the bottom of the avatar menu, and it takes you back to the home page.

When you can't get in

Symptom Usually
No email arrives Check your spam first; a malformed address is called out on the spot with "That email doesn't look right"
It won't send another one One a minute per address — wait for the countdown on the button
It says you've hit a limit Ten codes a day per address, and moving to another machine doesn't help (the limit counts the address, not the machine)
It says the phone number can't receive messages The SenderID isn't active for that country/region yet; check the country code first
Nothing happens when you click Google Your browser blocked the small window; click the tile again
No WeChat QR anywhere It is offline for now — use a code
Try it in DOTVReading only goes so far: open DOTV and make an AI video with the feature this section covers.